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Unpacking Vulnerability: Insights from Utility Week 2023
Last month at Utility Week Live 2023, the topic of vulnerability was once again a top agenda item. Jonathan Brearley, CEO of Ofgem, rightly highlighted it as one of the industry’s key challenges, further reinforcing the notion that the return to profitability for the sector is directly tied to improving the customer experience. His complete speech can be viewed here. Vulnerability isn’t a concept…
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