Utilities

IOTICS technology enables early identification of customer vulnerability to ensure rapid provision of tailored cross-sector support for those who need it most. By interoperating information from billing systems, customer service records, and smart meters, utilities companies gain a holistic view of their customers' needs and circumstances, while limiting access to protect their privacy. Customer support teams can also use data analysis to detect signs of potential financial distress such as irregular energy consumption or late payments, allowing them to intervene promptly and offer assistance.

Targeted support and assistance programs for customers in vulnerable situations may include flexible payment options, energy efficiency advice, or home energy audits, effectively helping vulnerable customers manage their energy costs. Leveraging interoperable data systems can also enhance customer communication through personalised and timely messaging, allowing utilities to alert customers about service disruptions, extreme weather warnings, or energy-saving tips tailored to their specific needs.

Customers can benefit from an interoperable data system too. Contextualised right-time data enables them to make informed decisions on energy usage and leverage price fluctuations and demand-response programs to make energy and other utilities more affordable.

Interoperable data architecture, built on IOTICS technology, is transforming the utilities sector’s approach to serving customers, particularly those in vulnerable situations. Together, we’re promoting more effective support and fostering socially responsible and customer-centric energy provision, creating a more inclusive, equitable, and sustainable world.